FAQ
Got questions? We've got you covered. At MONTARO FASHION, we’re all about making high-end style accessible, effortless, and reliable. Whether you're curious about our products, shipping, sizing, or anything in between — this FAQ section is here to help you shop with confidence.
Main Questions
What payment methods does MONTARO FASHION accept?
We accept various payment methods, including iDEAL, credit cards (Visa, Mastercard, American Express), debit cards, and popular digital payment methods like PayPal and Apple Pay.
Will I receive an invoice for my order?
Certainly! After placing your order with MONTARO FASHION, you will receive an order confirmation via email. This confirmation also serves as your invoice. Keep this email as a reference and feel free to contact us with any questions regarding your invoice.
How long does delivery take?
We ship your order within 1-3 business days. However, please note that the actual delivery time may vary depending on the destination and any external factors.
My order hasn’t arrived, what should I do?
We understand that it can be frustrating when your order doesn't arrive on the expected delivery date. Please feel free to contact us, and we will do our best to resolve the issue as quickly as possible.
Can I change my order or delivery with MONTARO FASHION?
If you need to make changes to your order or delivery, please contact our customer service as soon as possible. We will do our best to assist you with your request.
What if my question is not listed here?
No worries! If your question is not included in our FAQ section, we are happy to assist you personally. Please contact our customer service with your inquiry.
Where can I find the terms and conditions of MONTARO FASHION.
You can find our terms and conditions here.
Shipping & Delivery
Processing Times
Orders placed on weekends or public holidays will be processed the next business day.
For custom-made or made-to-order items, additional processing time may be required. We will inform you of the estimated timeline during order confirmation.
Shipping Methods & Delivery Times
We offer the following shipping options:
DHL
Delivery time: 1 - 3 business days
DHL Express (International orders)
Delivery time: 2-5 business days
Delivery times may vary depending on the destination and unforeseen circumstances, such as delays with the courier or customs inspections.
Shipping Costs
We offer affordable and transparent shipping rates:
Netherlands → €4
European Union → €8
Rest of the World → €10
Enjoy Free Worldwide Shipping on Orders Over €100!
Order Tracking
Once your order is shipped, you’ll receive a tracking number via email to follow your package in real-time.
International Shipping
We ship worldwide! However, please note the following:
We ship worldwide, but please note that import duties, taxes, and customs fees may apply depending on your country. These charges are the customer’s responsibility.
Delivery times may vary due to customs processing.
For specific questions regarding international shipping, please contact us at support@montarofashion.com
Lost, Damaged, or Delayed Shipments
Lost or Missing Shipments: If your package has not arrived within the expected time, please contact us at support@montarofashion.com with your order number, and we will investigate the issue with the courier.
Damaged Shipments: If your order arrives damaged, please take photos of the packaging and contents and send them to us immediately via email. We will assist you with a replacement product or a solution.
Special Requests
If you have special shipping requests, such as expedited processing or customized delivery arrangements, please contact us before placing your order at support@montarofashion.com.
We are committed to providing a seamless and enjoyable shopping experience. If you have questions about shipping, please reach out to us via our contact page or email us at support@montarofashion.com.
Important Information
Delivery times are guidelines only and do not account for potential delays due to payment authorization and/or stock availability. We cannot deliver to P.O. boxes.
Shipping Exceptions Due to Holidays
We do not ship orders on the following holidays:
New Year's Day (January 1st)
King's Day (April 27th)
Christmas Day (December 25th)
Boxing Day (December 26th)
Returns & Exchanges
Return
We accept returns within 14 days of the delivery date. To be eligible for a return:
The item must be unworn, unwashed, and in its original condition.
The item must be in its original packaging with all tags and labels attached.
Items with signs of wear, damage, or alterations will not be accepted.
Personalised or custom-made items cannot be returned and are non-refundable.
Items marked as "final sale" are not eligible for return.
To initiate a return, please contact us at support@montarofashion.com with your order number and the reason for your return. Once your return is approved, we will provide instructions on how to proceed.
Exchanges
If you need a different size, color, or item, we are happy to offer an exchange. To process an exchange:
Follow the same steps as a return request.
Once we receive your returned item, we will process the exchange and ship the replacement item.
Exchanges are subject to stock availability.
Personalised or custom-made items are not eligible for exchange.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
Refunds will be issued to your original payment method.
It may take 5-10 business days for the refund to reflect on your bank statement, depending on your bank or payment provider.
Please note:
Personalised or custom-made items are non-refundable.
Original shipping costs are non-refundable.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
We recommend using a traceable shipping service to ensure your return reaches us safely.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@montarofashion.com with your order number and photos of the issue. We will work quickly to provide a replacement or a refund.
Contact Us
If you have any questions regarding our return policy or need assistance with a return, please contact us:
Email: support@montarofashion.com
We are committed to making your shopping experience at MONTARO FASHION seamless and enjoyable.
Disclaimer
At MONTARO FASHION, we promote our latest collections and exclusive offers through our official social media channels.
However, we do NOT sell our products directly via social media. For a safe and secure shopping experience, please ensure that all purchases are made only through our official website.
If you come across any accounts or individuals claiming to sell MONTARO FASHION products via social media, please be cautious—these are not affiliated with us.
To guarantee authenticity and reliable service, always shop directly at www.montarofashion.com.
Stay stylish, stay safe! ✨
